• Why Can't I Open Word Documents
• I Can't Access Microsoft Word
• Can T Sign Into Microsoft Word On Mac Os
• Why Can't I Use Word

Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

Note

Word for Microsoft 365 Word for Microsoft 365 for Mac Word for the web Word 2019 Word 2019 for Mac Word 2016 Word 2013 Word 2010 Word 2016 for Mac Word for Mac 2011 More. Less You can sort a one-level bulleted or numbered list so the text appears in ascending (A to Z) or descending (Z to A) alphabetical order. Quit out of all Office for Mac apps such as Word, Excel, PowerPoint, Outlook, and OneNote. Search for 'keychain' in Spotlight and launch the Keychain Access app. Select the login keychain entry in the top left navigator pane, then from the File menu, choose Lock Keychain 'login'. If you don’t use a password manager, those complex passwords can be hard to remember.If you’ve forgotten the password for your Microsoft account—which might be an account at outlook.com, live.com, hotmail.com, or even skype.com—you can’t really recover that same password, but it’s easy enough to recover your account by resetting your password to something new.

• Don't use this article if you use a Microsoft account to sign in.
• If you use Azure Multi-Factor Authentication, contact your administrator for help. For more information, see How it works: Azure Multi-Factor Authentication.
• For more information about two-factor authorization, see Sign in to your work or school account using your two-factor verification method.
• To reset your password, see Reset my Office 365 tenant admin password.

You can't sign in to Microsoft Office 365, Microsoft Azure, or Microsoft Intune. You might be trying to sign in by using a portal such as https://login.microsoftonline.com. Or, you might be trying to sign in by using a non-browser–based app, such as one of the following:

• Office apps, such as Outlook, Word, Excel, and PowerPoint
• Office apps on mobile devices, such as Office Mobile, Teams, and Microsoft OneDrive for Business (formerly Microsoft SkyDrive Pro)
• Azure Active Directory Sync
• Azure Active Directory Module for Windows PowerShell
• Dynamics CRM

Cause

The following conditions might cause this issue:

• Your subscription has expired.
• Your user account is not enabled.
• You're locked out from your user account.
• You tried to sign in with the wrong user name and password.
• The password you tried to sign in with is temporary and expired. (This might happen if your user account is new or your password was recently reset.)
• Your password has expired.
• You're blocked from signing in.
• If you're a federated user, single sign-on is not working.

Resolution

Tip

To diagnose and automatically fix several common Office sign-in issues, you can download and run the Microsoft Support and Recovery Assistant.

To resolve this issue, follow these steps.

Why Can't I Open Word Documents

Step 1: Sign in to the portal

• If you're using Office 365 or CRM Online, go to https://portal.office.com.
• If you're using Azure, go to https://manage.windowsazure.com/?whr=azure.com.
• If you're using Intune, go to https://aka.ms/intuneportal.

Step 2: Use the solution that's appropriate for your sign-in experience

You can sign in to the portal

If you can sign in to the portal, but you can't sign in to a non-browser–based app, such as an Office app or an app on your mobile device to check email, follow these steps:

1. Work with your admin to make sure that you have the correct licenses applied to your account.
2. If you're enabled for multi-factor authentication, make sure that you have set up app passwords. For more information about multi-factor authentication, see Manage your settings for two-step verification.
3. If you use a mail app such as Outlook, and if you're a federated user, see Federated users can't connect to an Exchange Online mailbox.
4. For more information about how to troubleshoot sign-in issues that use non-browser–based apps, see How to troubleshoot non-browser apps that can't sign in to Office 365, Azure, or Intune.

You can't sign in to the portal

If you can't sign in to the portal, use one of the solutions in the following table, as appropriate for your situation.

More information

Still need help? Go to Microsoft Community or the Azure Active Directory Forums website.

• If you are an admin for a Microsoft Business Subscription who requires assisted technical support, see Ways to contact support for business products - Admin Help.

• Google chrome installation file for mac. For all others, contact Microsoft Support.

Nov 16, 2020 • Filed to: Solve Mac Problems • Proven solutions

Just like any other software program, MS Word is also susceptible to issues. You will find unlimited queries on forum sites asking, 'why won't my Word document open on my Mac.' Most of the people have no idea why their Microsoft Word stopped working randomly. If you are also facing a similar situation, you will have to look for an appropriate solution to fix this issue.

In this article, we will discuss the potential fixes that can resolve the Microsoft Word, not working issue.

Part 1. Why Won't Microsoft Word Open on Mac Computer?

As MS Word is a widely used program, a malfunction could get tragic real soon. Before you get to solutions, you must go through the reasons for this problem first. The common causes of these issues are.

• Inappropriate shutdown or system crash
• Shift + Delete, and the file is deleted permanently from the device.
• Formatted drives
• Damaged and corrupted files
• Virus or malware attack

Unless you have a brief idea about what caused the problem, you won't be able to steer away from the common errors. The user's listed common symptoms that lead to the 'word won't open on my Mac' issue are given below:

• The application keeps closing without any warning.
• MS Word encounters an unknown issue and needs to close.
• Erase, Install, or re-install factory version of OS X
• MS Word file can't open due to an error.

When you face a situation like this, don't pain and look for solutions on the internet. If you are lucky, then you'll come across real fixes soon. Otherwise, you might have to struggle to find an ideal fix.

Part 2. How to Fix 'Microsoft Word Not Opening Mac'?

With so many versions and updates on MS Word, it can get hard to simplify the solutions for all versions. Here is a summarized list of solutions that can work when Microsoft Word is not opening on Mac. All these methods are useful and easy to carry out. So, give them a try one by one.

Solution 1. Remove Word Preferences to Open Frozen Word

Sometimes, it is the random words combination or special characters that lead to such issues. It can be resolved if you follow the steps below. Mac or windows for coding.

1. Open library and type Library in the Go to the Folder and hit the Go button.
2. Look for a folder that says 'Preferences.' This folder contains the preferences file you set for the MS Word program.
3. Open the folder, search for a file named- 'com.microsoft.Word.plist,' and move the file to the desktop. Now, try opening the Word file and see if the problem persists. If it does, then move the file to its original location and move on to the next step.
4. Exit every Microsoft program running on your Mac and click on the Word option in the Apple Menu. Tap on the 'Preferences' option from the list.
5. Choose the File Locations option and select the 'User templates.'
6. Locate the file which saved as Normal and moves it to the desktop.

Solution 2. Open and Repair Microsoft Word

Everyone knows how to open Microsoft Word on Mac, but we do not talk about just opening and closing the files. You can also repair the MS Word files with the following steps.

1. Start MS Word and click on the File menu. Choose the Open option, and it will open up a dialog box where you can select the Word file which needs repair.
2. While you are selecting the file, at the right bottom side of the window, choose the Repair option and click on the Ok button.

Coda app mac. The Mac utility will automatically repair the not opening Word file, and you will be able to use it now.

I Can't Access Microsoft Word

Solution 3. Run Disk Utility to Repair Word

Besides the above methods fail, you can also run the Disk Utility to repair the Word file if the Microsoft Word is not opening on your Mac computer.

1. Inside the Go menu, choose the Utility option and start the Disk Utility program.
2. Ensure that you choose the Primary hard disk of your Mac and then click on the 'First Aid' tab.
3. You will get a pop-up option that asks you to run First Aid on the drive. Hit the Run option, and the Disk Utility will repair the Disk volume errors and permissions issues.

Can T Sign Into Microsoft Word On Mac Os

When the process finishes, click on 'Done' and check whether the problem is fixed or not. There are maximum chances that the problem will be resolved. But if MS Word is still not responding correctly to commands, then there is one 100% guaranteed solution left to recover your Word Documents.

Solution 4. Recover Not Opening Word Files on Mac

While you are trying to repair the drive and Word files, it is common that the solutions don't work as expected, and the files get deleted from Mac. Here is the perfect solution if getting stuck in such circumstances without any recovery option.

The best tool available for Word file recovery on the internet is Recoverit Word Recovery software. This software is capable of recovering various kinds of deleted or lost data. For example, Word documents, PowerPoint, Excel files, PDF, photos, videos, songs, audios, and many more. It is a faster, easier, and 100% secure data recovery tool with the market's highest recovery rate.

How to Fix Microsoft Word Won't Open on Mac

Why Can't I Use Word

Now, let's have a look at the simple steps on Word document recovery. You only need to launch the Word file recovery software and do a few clicks.

Step 1: Select a location storing the Word file.

To recover the not opening document caused by accidental deletion, you need to select the drive where the data files are lost. Then, click the 'Start' button.

Step 2: Scan the Word location for files

Typically, the software will run an all-around scan and search for the lost and deleted files on the entire drive. If you perform an emptied trash recovery or HFS+ data rescue, you can even try the deep scan mode.

Step 3: Preview and recover Word documents.

When the scan completes, the files will be listed on the screen. The software will sort out the files according to format to make the search easier. You can select multiple files at a time and have a preview of them.

Part 3. Tips Against 'Microsoft Word Won't Open on Mac.'

If you don't want to go through this problem, you should have to take care of a few things. This way, you will be successful in avoiding the Microsoft Word won't open on Mac issue in the future. So, here are some tips that you need to follow:

• Avoid relying on automated tools to clean up the cache or redundant files on your Mac. These tools often end up deleting the important files on the device.
• In case you use the Command Line to delete a file, be careful as a single mistake can lead to bigger issues.
• Never format a drive before creating a backup; otherwise, you might end up losing important files.
• Stay focused while partitioning the drives on your Mac. Improper partitioning can lead to corruption of data files stored on the drive.
• Avoid rushing commands on MS Word. If you pass on multiple commands at once, then Word might get confused, and the file might become inaccessible due to some random mistake.

Even a little mishandling can lead to major working issues in MS Word. Instead of worrying about how you can rescue the data, try keeping the data safe on the first hand.

Now you know how to open Word on Mac along with the process of repair. And if you are facing a dilemma and then want to recover Word files, you can always think of using Recoverit Data recovery software.